Warranty

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Warranty

Playground equipment from NORNA PLAYGROUNDS is product liability insured and complies with the provisions of the European standard for playground equipment EN 1176.

These warranties apply in cases where errors occur due to material or production defects.

25-YEAR WARRANTY

  • Galvanized load-bearing parts
  • Steel posts
  • Stainless steel components

20-YEAR WARRANTY

  • HPL components
  • HDPE panels

15-YEAR WARRANTY

  • Substantial rot in robinia wood. *

* NORNA PLAYGROUNDS A/S offers a 15-year warranty against decay caused by rot and fungus for robinia wood. This warranty applies when the decay significantly impacts the load-bearing capacity of the wood in accordance with EN 1176. However, deterioration that only affects the appearance is not covered. There is a 2-year warranty specifically for significant cracking in robinia wood.

10-YEAR WARRANTY

  • Other galvanized parts
  • Powder coated steel
  • Aluminium
  • Significant rot in other wood. *

* NORNA PLAYGROUNDS A/S provides a 10-year warranty against decay caused by rot and fungus on “other wood”, where the decay significantly impacts the load-bearing capacity of the wood in accordance with EN 1176. However, deterioration that only affects the appearance is not covered.

5-YEAR WARRANTY

  • Springs included in rocking or seesaw-like elements
  • Significant corrosion of painted metal parts
  • Plywood
  • Molded plastic parts
  • Taifun climbing nets and rope structures
  • Rubber surfacing

2-YEAR WARRANTY

  • Movable plastic and metal parts
  • Significant cracking in robinia wood
  • Synthetic climbing nets and rope structures
  • Rope structures in natural materials
  • Parts in acrylic or polycarbonate
  • Rubber parts (e.g. swing seats, mats, and pads)
  • Sunshades
  • Hammocks

THIS WARRANTY DOES NOT APPLY

  • To normal wear and tear, discoloration and surface corrosion.
  • If the product is not maintained, handled, and stored* properly, or is subjected to abnormal use or vandalism.
  • If the buyer has not carried out and documented inspection and maintenance as stated in “Information for the owner” from NORNA PLAYGROUNDS and the products’ maintenance instructions.
  • If the product is assembled in a way that contradicts NORNA PLAYGROUNDS’ assembly instructions.
  • Damage caused by environmental factors that NORNA PLAYGROUNDS could not foresee.
  • Corrosion damage caused by direct exposure to salt water (the warranty period is halved if placed within 200 m of the coast).
  • Using wood chips or similar natural materials as a fall base for play equipment with wooden posts below ground level is not recommended. Warranty periods are reduced to 10 years for robinia wood and 2 years for other wood types.
  • If the product is used together with or built together with products not approved by NORNA PLAYGROUNDS A/S.
  • If the buyer does not notify NORNA PLAYGROUNDS of the defect within three (3) months from the day the defect was discovered or should have been discovered.

* Store wood away from direct sunlight. If stored under a roof, ensure the sides are open to allow airflow, preventing moisture buildup. Avoid covering with a sheet, as this can cause sweating and potential splitting. Do not store in a heated warehouse.

COMPLAINT PROCEDURE

To make a warranty claim, the customer must provide:

  • Purchase invoice
  • Photo documentation
  • Documentation of inspection and maintenance as per NORNA PLAYGROUNDS’ guidelines

For justified complaints where the customer wishes to address the issue independently, the price and remedy method must be agreed upon with NORNA PLAYGROUNDS beforehand. Failure to observe this NORNA PLAYGROUNDS will not cover the expense and the warranty is void.

In case of a dispute, it must be settled by arbitration in Denmark at a location determined by NORNA PLAYGROUNDS.

Additional details can be found in NORNA PLAYGROUNDS’ 

Terms and conditions